How
do I reserve my room?
Our reservation process is very simple. Select or enter the
desired city, enter the dates of arrival and departure, and
enter the number of guests. Click the Search Available Hotels
(for only hotels which have vacancies), Search for Vacation
Rentals or the Browse All Hotels (all hotels in a city regardless
of vacancy) button. You could also search by a specific hotel
name within a city.
A list of hotels or vacation rentals will appear on the screen.
For more information, click the name of the property or the
Info link.
After room types and rates are returned to your screen, you
will be able to choose the rate you desire by reading the
room information in the center of the screen, then clicking
on the Book It button on the right side of the screen.
After you have selected your desired room type, you will be
taken to a "Secure Reservation Request" form. Then
you will need to review the "Reservation Information"
and fill in the blanks on the "Guest Information"
section. Be sure your name and email address are spelled correctly.
After you fill out all of the needed information, press the
"Submit Reservation" button.
If further correspondence is necessary prior to confirming
the reservation, a Customer Care agent will reply back to
you with an email within 2 to 4 hours.
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Is it safe to use my credit
card?
Yes. We take this matter very seriously. To ensure your security,
TravelNow.com utilizes a secure commerce server, which encrypts
the credit card number and encodes it into a non-usable form.
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What credit card types are
accepted for guarantee/deposit?
The card types accepted for guarantee/deposit will be listed
in the Info section of the hotel description.
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My credit card number is correct,
but the hotel is not accepting it. Why?
There are a few possibilities:
Your card type is not accepted at the hotel.
The card expiration date precedes the reservation date.
You have reached your credit limit.
There is a computer error.
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Can I specify where I would
like my room located (preferred floor, next to pool, etc.)?
If special requests are accepted by the lodging, a section
will appear on the Reservation Form to insert such requests
and submit them to the hotel. The hotel staff will do their
best to accommodate special requests. We cannot guarantee
that your requests will be granted because they are subject
to availability.
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Is the room rate per person
or per night?
Rates are quoted on a nightly basis unless otherwise specified.
SOME RATES MAY REQUIRE SPECIAL IDENTIFICATION. Taxes and fees
not included unless otherwise specified in the detailed Rate
Rules. Extra people, children, roll-away beds and incidentals
may be subject to additional charges
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What about the special discounts?
Many of the participating hotels offer "Special Internet
Rates" to our users. These rates offer substantial savings.
See " What is a Special Internet Rate? "
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I should receive a discounted
rate. How do I get this?
The rates displayed are the only rates available to this site
for making reservations. These rates may include government,
corporate, or senior discounts. You may need special documentation
at check-in to confirm you are qualified to receive that rate.
Please do not expect to receive such a rate at check-in without
the proper identification even if you have selected to book
it online.
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Is there a waiting list for
sold out hotels?
In certain instances, TravelNow.com can make reservations
at sold out properties. Often lodgings identified as "Special
Internet Rates" are providing sold out availability.
If you want to be placed on a waiting list, you will need
to contact the lodging directly.
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What happens when I make a reservation?
Reservation requests will result in a new screen showing an
Booking Number, which should be kept and used with any future
correspondence with TravelNow.com. You may also be quoted
a Confirmation Number. Additionally, all reservations will
be followed up within 2 to 4 hours with an email using the
same Booking Number and, if available, a Confirmation Number.
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How long will it take TravelNow.com
to respond to my reservation request?
All reservation requests will result in a new screen showing
a Itinerary Reservation requests will result in a new screen
showing a Booking Number, which should be kept and used with
any future correspondence with TravelNow.com. Additionally,
all reservations will be followed up with an email within
2 to 4 hours using the same Booking Number with the status
of your reservation.
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How do I check on my request
for a lodging?
You may view your reservation using the "View/Cancel
Reservation" link. Always feel free to contact us with
any inquiries regarding your request. For fastest service,
please include your "Booking Number" which you will
receive after you submit your booking.
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I don't have long to wait for
a confirmation. What can I do?
Typically, most lodging reservations are made in real time
and your confirmation should only take a few seconds. You
will be notified of the status of your reservation within
2 to 4 hours. However, there can be delays. In such cases,
you will receive an email from us without a confirmation number.
When we receive the confirmation number from the property,
it will be emailed to you. If there is a special request or
rate change associated with your reservation, the request
will be sent to a Customer Care agent for processing. You
may contact us directly at reply@travelnow.com.
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When will my reservation be
at the hotel?
Special Internet Rates Rates:
Your name will not appear at the hotel until 72 hours before
your arrival date. Rest assured, the room is booked; however,
the hotel just does not know that you will be the person staying
in it.
"Additional Rates":
It takes a minimum of 24 hours before your reservation details
reach the lodging's computer system. Rest assured, the room
is booked; however, the hotel simply has not entered your
details into their system yet.
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Once I have made my reservation,
will I receive any written confirmation from the hotel?
No. The email confirmation you receive from TravelNow.com
is all you will need. It displays your TravelNow.com Booking
Number, the hotel information, the rate, confirmation number,
and the hotel's cancellation policy.
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What is the cancellation policy on my reservation?
When you are completing the Secure Lodging Reservation Form,
the Cancellation Policy will be provided in red or there will
be a link to read the cancellation policy. You can also view
the property information page to find the cancellation policy.
These policies will vary from lodging to lodging, so you must
read each one carefully. In general, the standard increments
are that you must cancel the room(s) by 4 or 6 PM on the arrival
date, or 24, 48, or 72 hours prior to your specified arrival;
however, these are just general guidelines and the specific
policy of the property will prevail. If you cancel before
the deadline, generally you will not be charged a penalty.
Canceling after the stated period will result in a cancellation
penalty fee. Some reservations are non-refundable and cannot
be cancelled after booking.
Reservations of "Special Internet Rates" will apply
a cancellation fee regardless of the timeframe of cancellation.
If the cancellation is outside of the time allotted, you may
be charged for one night's stay including tax recovery charges
and service fees. Please read the specific cancellation policy
provided for each property on the site and in any emails regarding
your reservation.
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How do I cancel a reservation?
Use the "View/Cancel Reservation" link provided
on the home page.
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What is a Vacation Rental?
A vacation rental is any suite-type lodging that has self-catering
facilities (wet bar, refrigerator, microwave, etc.) Most vacation
rentals have separate bedrooms, fully equipped kitchens, one
or more bathrooms, washer and dryer, and sometimes a balcony
or patio. Towels and linens are provided. Daily maid service
and other hotel conveniences are usually available.
Unlike hotels with per person pricing, there is a set price
for an entire vacation rental with a maximum number of persons
allowed. Most one-bedroom units sleep a maximum of four using
a sleeper/sofa in the living room. Most two-bedroom vacation
rentals sleep a maximum of six, and most three-bedroom vacation
rentals sleep up to eight.
Please carefully read the vacation rental descriptions to
learn the specifics of what is provided and how many people
are allowed.
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Where do I pick up my vacation
rental keys?
The email you receive confirming your reservation for a Vacation
rental will provide details as to where and when you should
pick up the keys to your rental unit.
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Can I make a reservation over
the phone?
Reservations for Special Internet Rates can be made by calling
1-800-452-8198.
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What type of customer service
is offered?
After submitting your reservation request, you will be provided
with an email address to use to make inquires about your request.
Our qualified and friendly agents are available 24-hours a
day, 7 days a week, 365 days a year (including holidays) to
answer your questions. All you have to do is ask.
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I'm looking for a hotel in
Los Angeles. Can you help me?
Our reservation agents are unable to do individual searches
for clients due to our high volume of reservations. Please
use the Lodging Search Form to identify availability and rates
at over 47,000 hotels around the world.
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Is there a hotel shuttle service
to/from the airport?
Many hotels offer shuttle service to and from the airport.
This may be listed on the Lodging Information page. If it
is offered, there may be a charge by the hotel for this service.
Vacation rentals often do not have this type of service.
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Is parking available? Free
parking? Long-term parking?
Most hotels and vacation rentals offer free parking to their
guests, although some may charge. Long-term parking is offered
at the discretion of the property (often in conjunction with
park and fly rates). This may be listed on the Lodging Information
page.
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What if there will be more
than two adults in the room?
Most hotels allow additional guests to stay in the rooms at
a charge (usually between $5.00-$20.00 per person). Some hotels
and most vacation rentals have a limit on how many people
can stay in a room. This may be listed on the Lodging Information
page.
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Our children will be with us...
do they stay free?
Usually children under 12 years of age stay for free in their
parent's room using the existing bedding. The age requirement
differs depending on the specific hotel's policy. This may
be listed on the Hotel Lodging page.
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Are rollaway beds/cribs available?
Most hotels and some vacation rentals offer rollaway beds
and cribs (typically at a charge- $5.00-$20.00 each). Some
may have restrictions on what room types will allow rollaway
beds. This may be listed on the Lodging Information page.
If special requests are accepted, a section will appear on
the Reservation Form to insert such requests and submit them
to the hotel or vacation rental.
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What are the directions to
the hotel?
The location information of the hotel is sometimes listed
on the Lodging Information page. This can identify the distance
from the hotel to certain landmarks or the airport. Vacation
rental reservations will have directions included in the confirmation
email.
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Is breakfast included?
Many hotels offer free breakfast. Often this is a continental
breakfast or sometimes just coffee and donuts. It would be
very rare for a Vacation rental to provide breakfast. If included,
it should be listed on the Lodging Information page.
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What is the TravelNow.com Refund
Policy?
TravelNow.com strives to provide the best service possible
and will work on behalf of our clients to rectify any regrettable
circumstances pertaining to your reservation. However, TravelNow.com
acts only as an independent agent to secure services of an
air carrier, car rental supplier, hotel, vacation rentals,
or other travel related supplier. Therefore, we have no control
over personnel, equipment, or operations of these suppliers
and shall not be held liable for any inconvenience, personal
injury, property damage, or other loss incurred as a result
of any wrongful acts, omissions, or default on the part of
the suppliers. All grievances must be reported with any and
all supporting documentation to TravelNow.com within 60 days
of the mailing of the first credit card statement showing
any discrepancies for billing and payment issues or within
60 days after the completion of travel services provided.
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Do hotels have minimum age
requirements?
Please be aware that some hotels may have minimum age restrictions
or requirements when reserving a room. For example, some hotels
with casinos may require you to be 21 years of age to check
into a room. Please inquire with a Customer Care Agent or
with the hotel directly.
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What if I find a lower price
after booking?
Special Internet Rate hotel reservations booked through TravelNow.com
are guaranteed to be the lowest rate. If there is a lower
rate available for the same dates and the same hotel, you
must contact us within 24 hours of booking your "Special
Internet Rate" reservation. We will either refund you
the difference or cancel the reservations without penalty.
This guarantee only applies to rate indicated as "Special
Internet Rates." It does not apply to special events
such as New Years and the Super Bowl. To learn more or to
claim a guarantee, Click here.
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<%--
Room-Rates.com charges a convenience fee of $4.99 per reservation. This fee helps us offset
the cost of offering this service to our customers. During the reservation process, we provide
our customers with an explanation of this charge on the reservation form. By completing your
reservation you are agreeing to the terms of this charge and confirm that you are aware
that this charge is non-refundable.
In order to offer you our huge selection of real-time hotel reservations
at these great prices, a convenience fee of $4.99 will be assessed on a per reservation basis,
and will appear separately on your credit card bill.
This charge will be billed from Room Rates, Inc., and is imposed to help offset the charges
associated with processing your transaction. These charges are subject to change at any time,
and are non-refundable.
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